Return Policy
Something not right for you?
Our Guarantee - We will accept nothing less than your complete satisfaction.
Returns & Exchanges
We want you to be completely delighted with your purchase. Should you not be for any reason, please follow the instructions on your receipt and return the item to us within 60 days of purchase for your choice of a refund or exchange. All masks sales are final. For hygienic reasons, masks cannot be returned or exchanged. We regret that shipping and handling charges are non-refundable.
All products must be returned in good condition, in original boxes, and with paperwork (such as instruction booklets, certificates and accessories) to ensure a full credit or exchange.
If you do not have your packing slip, please call for return instructions. If there is damage to a package upon delivery, call customer service immediately for instructions. Items that are personalized, produced to your specifications, or special ordered are not returnable. Items shipped directly from our artisans may be subject to a restocking charge.
If you do not have your packing slip, please call for return instructions. If there is damage to a package upon delivery, call customer service immediately for instructions. Items that are personalized, produced to your specifications, or special ordered are not returnable. Items shipped directly from our artisans may be subject to a restocking charge.
Cancellation Policy
You may cancel your order, for any reason, and receive a full refund provided your order has not been shipped. Please note that a small percentage of orders cannot be stopped from shipping out of our warehouse even though they may not have physically left the premises. In these rare instances, the customer will be responsible for whatever shipping charges are incurred.Typically, most orders are filled and shipped within 24 to 48 hours from the time they are received. Our Customer Relations Department can inform you of the status of your order and advise you whether or not the order can be canceled for a full refund. Once an item is shipped the terms of our Returns policy will take effect.
PLEASE NOTE: Cancellation requests may be sent via email to custserv@unoallavolta.com and will be approved as applicable and/or a Customer Relations representative will call you to discuss. You may also request a cancellation over the phone by calling us at 1-855-612-3432 during normal business hours. You will receive your refund in the same form of payment used to place your order. Please allow 7-10 business days for a refund check to be issued or 3-5 business days for the credit to appear on your credit card. Customers are fully responsible for improperly submitted cancellations.
Please call us at 1-855-612-3432 or email us at custserv@unoallavolta.com for further information.