Return Policy

Something not right for you?

Our Guarantee - We will accept nothing less than your complete satisfaction.

Returns & Exchanges
We want you to be completely delighted with your purchase. Should you not be for any reason, please follow the instructions on your receipt and return the item to us within 60 days of purchase for your choice of a refund or exchange. (We regret that shipping and handling charges are non-refundable.) All products must be returned in good condition, in original boxes, and with paperwork (such as instruction booklets, certificates and accessories) to ensure a full credit or exchange.

If you do not have your packing slip, please call for return instructions. If there is damage to a package upon delivery, call customer service immediately for instructions. Items that are personalized, produced to your specifications, or special ordered are not returnable. Items shipped directly from our artisans may be subject to a restocking charge.

Please call us at 1-800-625-1866 or email us at custserv@unoallavolta.com for further information.