Returns & Exchanges
We want you to be completely delighted with your purchase. Should you not be for any reason, please follow the instructions on your receipt and return the item to us within 90 days of purchase for your choice of a refund or exchange. (We regret that shipping and handling charges are non-refundable.) All products must be returned in good condition, in original boxes, and with paperwork (such as instruction booklets, certificates and accessories) to ensure a full credit or exchange.
If you do not have your packing slip, please call for return instructions. If there is damage to a package upon delivery, call customer service immediately for instructions. Items that are personalized, produced to your specifications, or special ordered are not returnable. Items shipped directly from our artisans may be subject to a restocking charge.
Please call us at 1-800-625-1866
or email us at firstname.lastname@example.org
for further information.