Return Policy


Something not right for you?

Our Guarantee – We will accept nothing less than your complete satisfaction.

Returns & Exchanges

We want you to be completely delighted with your purchase. Should you not be for any reason, please follow the instructions on your receipt and return the item to us within thirty days of purchase for your choice of a refund or exchange. Clearance items are considered “Final Sale, No Returns or Exchanges”.

Shipping and handling charges are non-refundable. All products must be returned in good condition, in their original boxes and accompanied by the packing list to ensure a full credit or exchange.

How to Return or Exchange an Item

  1. To get started, go to our Returns and Exchanges page where you can start your return by entering your order number and zip code (there is an exception for freight items – see below).
  2. Items must be in perfect condition and cannot be used/worn to be eligible for return or exchange.
  3. Once you begin your return or exchange, you will be provided a UPS return label to print out and attach to your return (Don’t have access to a printer? You can go to any UPS store to have it printed. Just open the label on your smartphone and they will print it for you).
  4. Repack your order. Make sure the item(s) are securely packaged; use the original packaging if possible. You are responsible for any damage due to improper packaging.
  5. Send your return or exchange within 5 business days of receiving the return service label.


Check – Please allow thirty days from the receipt of the returned item for a refund check to be issued to you.

Credit Card – Please note, depending on your billing cycle the credit may not appear until your next credit card statement.

If you do not have your packing slip, please call for return instructions. If there is damage to a package upon delivery, please promptly call our Customer Care department for assistance.

Returns & Exchanges - Markers Marketplace

Crafted and shipped directly from our makers', these treasures arrive in a separate package and all sales are final.

Cancellation Policy

You may cancel your order, for any reason, and receive a full refund provided your order has not been processed for shipping.

Please note that once an order is processed for shipping, the customer will be responsible for whatever shipping charges are incurred. Orders are typically shipped within 24 to 48 hours.

Our Customer Care Department can inform you of the status of your order and advise you if the order can be canceled for a full refund. Once an order is processed for shipping, the terms of our Returns policy will take effect. 

PLEASE NOTE:
Cancellation requests may be sent via email to custserv@unoallavolta.com and will be approved as applicable and/or a Customer Care representative will contact you to discuss. You may request a cancellation over the phone by calling us at 1-855-612-3432 during normal business hours. Refunds will be issued in the same form of payment used to place your order.

Check – Please allow thirty days from cancellation for a refund check to be issued to you.

Credit Card – Please note, depending on your billing cycle the credit may not appear until your next credit card statement. Refunds cannot be processed for improperly submitted cancellations.

For additional information, please call us at 1-855-612-3432 or email us at custserv@unoallavolta.com.