Polish Pottery Fright Night Dinner Plate

I ordered the plates Sept 19th. Today is October 22nd and I am still waiting for my replacement plates as all plates in my order arrived broken. It has been cascading events of poor customer service. Before my 1st order shipped, the plates went on sale. I called to request either the sale price or cancel the order and I will reorder. That rep (I won't mention names) said he could not do either, but could only pass my request on to management. Days went by and I heard nothing. Called again. Got the same rep with the same response. Sent an email. No response. Plates get shipped a few days later. I call again to request sale price. I get a different rep (thank goodness) who says her manager will call me right back. She calls (Thank you!) and offers me a partal refund to equal the sale price. But then the plates arrive broken. Call to request replacements. Told to text pictures to a phone number for proof and I do. I receive a confirmation text back. I ask if I will get a tracking number? No response. I wait 4 days. No email. Call again and get the same rep. She apoligizes that she had accidently erased my text so the replacement order was never sent. Promises she will do it right away. I receive a confirmation email on October 14th. As of today, Oct 22nd, the plates have not shipped. I doubt I will get them before Halloween. Not sure what has happened with this company. Their customer service used to be top notch. Nit anymore.