FAQs


What is Uno Alla Volta's return policy?

At Uno Alla Volta, we want you to be completely delighted with your purchase. For return policy details please visit Return Policy.

How can I cancel my order?

You may cancel your order, for any reason, and receive a full refund provided your order has not been processed for shipping. For cancellation policy details please visit Return Policy.

How can I track my order?

To track your Uno Alla Volta order, please refer to the shipping confirmation email you received, which contains your tracking number. If you haven't received this email, contact our Customer Care team at 1-855-612-3432 for assistance.

Why is my order being charged sales tax?

Uno Alla Volta is required by law to charge sales tax on purchases shipped to select states. Uno Alla Volta currently charges sales tax on purchases shipped to addresses in AK, AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IA, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, and WY. Shipping addresses that are entered incorrectly or changed after the order is placed may require sales tax adjustments.

A note regarding AL sales tax: Uno Alla Volta will collect the simplified sellers use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue. Our program account number is SSU-R011476191.

How can I remove myself from Uno Alla Volta's catalog mailing list?

To unsubscribe from Uno Alla Volta's mailing list, you can:

  • Email: Send a request to custserv@unoallavolta.com.
  • Phone: Call 1-855-612-3432 during business hours.

Please note that processing your request may take up to 4 weeks.

Have more questions or need help?

Please feel free call our Customer Care team at 1-855-612-3432 or send us an email at custserv@unoallavolta.com and we would be happy to help!