Return Policy
Something not right for you?
Our Guarantee – We will accept nothing less than your complete satisfaction.
Returns & Exchanges
We want you to be completely delighted with your purchase. Should you not be for any reason, please follow the instructions on your receipt and return the item to us within thirty days of purchase for your choice of a refund or exchange. Clearance items are considered “Final Sale, No Returns or Exchanges”.
Shipping and handling charges are non-refundable. All products must be returned in good condition, in their original boxes and accompanied by the packing list to ensure a full credit or exchange. All returns must be shipped prepaid. No “postage collect” shipments are accepted.
Check – Please allow thirty days from the receipt of the returned item for a refund check to be issued to you.
Credit Card – Please note, depending on your billing cycle the credit may not appear until your next credit card statement.
If you do not have your packing slip, please call for return instructions. If there is damage to a package upon delivery, please promptly call our Customer Care department for assistance.
Cancellation Policy
Please note that once an order is processed for shipping, the customer will be responsible for whatever shipping charges are incurred. Orders are typically shipped within 24 to 48 hours.
Our Customer Care Department can inform you of the status of your order and advise you if the order can be canceled for a full refund. Once an order is processed for shipping, the terms of our Returns policy will take effect.
PLEASE NOTE:
Cancellation requests may be sent via email to custserv@unoallavolta.com and will be approved as applicable and/or a Customer Care representative will contact you to discuss. You may request a cancellation over the phone by calling us at 1-855-612-3432 during normal business hours. Refunds will be issued in the same form of payment used to place your order.
Check – Please allow thirty days from cancellation for a refund check to be issued to you.
Credit Card – Please note, depending on your billing cycle the credit may not appear until your next credit card statement. Refunds cannot be processed for improperly submitted cancellations.
For additional information, please call us at 1-855-612-3432 or email us at custserv@unoallavolta.com.