Our Guarantee - We will accept nothing less than your complete satisfaction.
When ordering by phone you will always speak directly to one of our customer service specialists, one who knows the products not by a script, but by training and handling the products first hand. We believe the rich detail of these collections demands this level of expertise in order to best service your needs. Though this means we can't use a 24-hour answering service, we hope you'll agree it's a valuable tradeoff.
Order & Customer Service Hours
Monday - Friday: 8:00am - 9:00pm EST
Saturday: 9:00am - 6:00pm EST
Sunday: Noon - 6:00pm EST
Voicemail, Fax, Email or Order Online 24 hours a day, 7 days a week!
Standard ground shipments in the 48 contiguous states: Ships from our Connecticut warehouse to arrive to your door generally within 7-10 business days.
Rush delivery: (Inside the 48 contiguous states excluding PO Boxes or APO/DPO/FPO addresses)
Delivery options available: Next Day, 2 Day, 3 Day.
Delivery Beyond The 48 Contiguous States, PO Boxes or APO/DPO/FPO addresses: All orders sent U.S. Mail and will be calculated at checkout.
Oversized Or Heavy Items: May cost extra to ship. Additional cost shown in () following the price of the item.
Items Shipped Directly From Our Vendors: Certain customized or bulky items ship directly from our suppliers. Instructions and additional shipping charges are shown with the item description. Must be on a separate order. Please calculate shipping charges separately.
Returns & Exchanges
We want you to be completely delighted with your purchase. To return an item, please follow the instructions on your packing slip to return it within 60 days for your choice of a refund or exchange. All products must be returned in good condition, in original boxes, and with paperwork (such as instruction booklets, certificates and accessories) to ensure a full credit or exchange. If you do not have your packing slip, please call for return instructions. If there is damage to a package upon delivery, call customer service immediately for instructions. Items that are personalized, produced to your specifications, or special ordered are not returnable. Items shipped directly from our artisans may be subject to a restocking charge. Please call us at 1-800-625-1866 for further information.
Giving A Special Gift
Nothing makes a presentation like a gift wrapped in our signature gift packaging. To have an item gift wrapped, check the gift wrap box in your shopping cart. Then at checkout let us know the message you'd like to include and we will send it on one of our elegant handwritten gift cards.
Uno Alla Volta gift certificates arrive in our elegant gift packaging, along with a handwritten card with your personal message. Gift certificates can be purchased for any whole dollar amount. To order a gift certificate, click on the link below and enter the dollar amount as the quantity.
Order an Uno Alla Volta Gift Certificate