Need Help?

Our Guarantee - We will accept nothing less than your complete satisfaction.


Ordering
When ordering by phone you will always speak directly to one of our customer service specialists, one who knows the products not by a script, but by training and handling the products first hand. We believe the rich detail of these collections demands this level of expertise in order to best service your needs. Though this means we can't use a 24-hour answering service, we hope you'll agree it's a valuable tradeoff.

Holiday Order & Customer Service Hours
Monday - Friday: 8:30am - 11:00pm EST
Saturday & Sunday: 9:00am - 8:00pm EST

Contact
Phone:
1-800-625-1866
Fax: 1-800-296-8039
Email: custserv@unoallavolta.com
Voicemail, Fax, Email or Order Online 24 hours a day, 7 days a week!

Returns & Exchanges
We want you to be completely delighted with your purchase. To return an item, please follow the instructions on your packing slip to return it within 60 days for your choice of a refund or exchange. All products must be returned in good condition, in original boxes and with paperwork (such as instruction booklets, certificates and accessories) to ensure a full credit or exchange. If you do not have your packing slip, please call for return instructions. If there is damage to a package upon delivery, call customer service immediately for instructions. Items that are personalized, produced to your specifications, or special ordered are not returnable. Items shipped directly from our artisans may be subject to a restocking charge. Please call us at 1-800-625-1866 for further information.

Giving A Special Gift
Nothing makes a presentation like a gift wrapped in our signature gift packaging. To have an item gift wrapped, check the gift-wrap box in your shopping cart. Then at checkout let us know the message you'd like to include and we will send it on one of our elegant handwritten gift cards.

Gift Certificates
Uno Alla Volta gift certificates arrive in our elegant gift packaging, along with a handwritten card with your personal message. Gift certificates can be purchased for any whole dollar amount. To order a gift certificate, click on the link below and enter the dollar amount as the quantity.
Order an Uno Alla Volta Gift Certificate

Stay in Touch

Receive exclusive offers & Products

Handcrafted - One At A Time
Our products are handcrafted, uno alla volta, by skilled artisans who infuse each work of their hands with a bit of their spirit. No two items will ever be exactly alike.
Limited Edition
No more than a certain number of these unique and collectable items will ever be made.
Gift Packaging
All jewelry items will be presented in our signature gift packaging, free of charge.
Certificate of Authenticity
Each artisan-crafted treasure is accompanied by a certificate of authenticity that may be personalized for the recipient.
Uno Alla Volta Exclusive
These items are lovingly handcrafted by our artisans exclusively for Uno Alla Volta.
Our Guarantee
"Your complete satisfaction is my number one priority."

Satisfaction Guaranteed

Terri S. Alpert, Founder and CEO

 

2014 UNO ALLA VOLTA, LLC ALL RIGHTS RESERVED.

Uno Alla Volta means "One At A Time" in Italian. Uno Alla Volta, One At A Time, The Artisan Table, and From the Hearts and Hands of Artisans are all registered service marks of Uno Alla Volta, LLC.

"[PRONTO!]" is a service mark Uno Alla Volta, LLC.